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ACTIVITY
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EXAMPLE QUESTION/REQUEST
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METHOD OF CONTACT
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COMMENTS
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PHONE
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IN-PERSON
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MAIL/FAX
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Admissions
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“Has my son/daughter applied to school?” “Is my child registered?”
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NO. Do not release information
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NO. Do not release information
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NO. Do not release information.
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Suggest they talk with their child in order to get the information they seek, regardless of age.
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Change Address
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“I moved can you change my address?”
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NO.
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Yes, with photo ID. Use form
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Yes, with signature
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Did you know you may change your address on-line at MCC web site?
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Change Curriculum
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Change Name
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“I need to change my name.”
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NO
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Yes, use form. Must show driver’s license or state ID.
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Yes, use form. Must show drivers license or state ID
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Class Schedule
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“I forgot what I signed up for. Can you give me my schedule?”
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NO, you may get this through on-line at MCC’s web site
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Yes, must show photo ID
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Yes, with signature. It will be mailed to home address.
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Grades
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“Can you give me my math grades”
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Yes. We may mail a copy to your home address.
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Yes, must show photo ID
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Yes. With signature. It will
Mailed to your home address.
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Information About a Student
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Someone (spouse, friend, police detective, Chronicle, etc.) asks if Jane Doe is registered attending/admitted to MCC
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NO. Inform person that we need a release of information signature.
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NO. Inform person we need a release of information signature.
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NO. Inform person we need a release of information signature.
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Student ID Numbers
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“I can’t remember my student number.”
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Yes, with correct answers to birth date, address, and random questions regarding classes taken and grades
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Yes, with photo ID
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Yes, with request and signature.
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Because of the sensitive nature of a student’s information, in person with photo ID is the preferred method for giving out student numbers. Please be confident that the person you are speaking to is indeed the student.
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Transcript – Official
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“May I have my official transcripts”
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NO. Advise of ways to request official transcripts
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Yes, with signed form. Takes 3 business days
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Yes, with signed form or signed letter.
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We will not FAX transcripts.
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