Student Help & Resources
Contact the Student Helpdesk at (866)718-5170
The Student Helpdesk is available 24 hours a day, seven days a week. Students, this is your first line of technical support. They will assist you with user account issues, Blackboard access, Internet access, and much more. If you have an issue that cannot be resolved over the telephone, the Student Helpdesk will create a trouble ticket to make sure you get the help you need.
You can also submit a help request through our online Helpdesk tool, Service Now (SNOW). After submitting your request, you will be contacted by a Helpdesk technician via email (at your MCC email address) or by phone, as appropriate. You can log in to Service Now below using your full MCC email address (including @muskegoncc.edu) and your MCC network password.
login with your full MCC email address and email password.
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Sample Login:
User: john.student@muskegoncc.edu
Password: ********
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Frequently Asked Questions
For quick answers to frequently asked questions, click here to view our F.A.Q. guide.
Fore more detailed information, see the topics listed below. We are continually working to add more resources to this area.
Topic |
Site Link |
PDF How-To |
Video | |||
| Reset Your Password | Password Reset |
Available Here | Available Here | |||
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Get Username and ID Number
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Who am I? |
Available Here | Available Here | |||
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Network Account Information
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Sample Account Info. |
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| Access Your H Drive from Home | Available Here | |||||
| Access Your H Drive on Campus | Available Here | |||||
| Access Your MCC Email | MCC Email | Available Here | ||||
| Forward Your MCC Email | MCC Email | Available Here | Available Here | |||
| Get Text Messages from Blackboard | Available Here | |||||