Office of Information Technology

Faculty/Staff Help & Resources

Contact: helpdesk@muskegoncc.edu  (231) 777-0351

 

login with your full MCC email address and email password.

Email Address:
Password:  
 
Sample Login:
User: john.staff@muskegoncc.edu
Password: ********
Helpdesk

During any given semester, the Faculty and Staff Helpdesk is available Monday through Thursday from 7:30 AM – 9:00 PM and Friday from 7:30 AM to 4:30 PM.  Between semesters the helpdesk is open Monday through Friday from 7:30 AM to 4:30 PM.   You can contact the Helpdesk on campus at extension 351, or from off campus at (231)777-0351. The Faculty and Staff Helpdesk is also available by email at helpdesk@muskegoncc.edu.

You can also submit a help request through our online Helpdesk tool, Service Now (SNOW).  After submitting your request, you will be contacted by a Helpdesk technician via email or phone, as appropriate, to provide you with immediate assistance or to schedule a time for a technician to assist you in person. You can log in to Service Now below using your full MCC email address (including @muskegoncc.edu) and your MCC network password.

 

LIFT Institute

Faculty and adjuncts are encouraged to visit the Lift Institute (Formerly the CTL). Here you will find resources, information on upcoming events and presentations, and contacts for the LIFT Institute staff.
 
If you need an OIT form, you can find them here.
 
Resources

For answers to frequently asked questions and helpful guides, please visit the topics below:

 Topic Site Link PDF How-To
Video
How to Reach OIT   Available Here  
Reset Password Password Reset
Available Here Available Here
Access Your H Drive from Home   Available Here
Access Your H Drive on Campus     Available Here
 Forward Your MCC Email MCC Email Available Here Available Here
Access Your Email MCC Email   Available Here
Voicemail - First Time Setup   Available Here  
Voicemail - Access off Campus   Available Here  
Voicemail - Using the System   Available Here  
View Pay Advices WebAdvisor Available Here  
Request New Equipment Equipment Form Available Here  
Get Username and ID Number Who am I?
Available Here Available Here
MCC E-mail Off Campus   Available Here