(Effective May 21, 2007)
Purpose: The purpose for this policy is to clarify to MCC students how the Printer Accounting Server process works to enable students to print from labs and classrooms on campus.
Policy Statement: MCC enables students to print coursework while controlling problems with unnecessary and wasteful printing in public computer labs and classrooms. The system is intended to encourage the campus to print conservatively, to control spiraling printing costs, and to conserve our valuable natural resources. [See Printing FAQs below]
What if I think someone is using my password to print?
Students are responsible to control the use of their username and password. If you think your password has been compromised, please contact the Student Central Help Desk at 866-718-5170.
What if I forget to logout of the computer and someone else uses my account to print?
Students are responsible for their user account and print account. If you forget to logout you will be responsible for the unauthorized printing and should immediately contact the Central Help Desk to get your password changed.
I went to the restroom while I was working and someone used my computer to print.
Students are responsible for their user account and print account. If you leave a computer logged on with your user name you are responsible for the unauthorized printing.
What if the pages I print are smudged or otherwise not usable?
Save the pages and bring them to the Library Circulation desk. You can then have an adjustment credited to your account. Be sure to remember the date, time, and location of poor printing so we can send someone to correct the problem and prevent it from recurring.
First, be very certain of what you are printing before you click on print. You are responsible for the pages printed on your account. Sometimes circumstances cause unwanted printing. Please save the pages and bring them to Library Circulation desk. You can then request an adjustment to be credited to your account. Be sure to remember the date and time the printing happened so we can verify this on your account.
I set up the document to print, but the printer was jammed and nothing came out (or only blank pages came out), and my account was charged. What can I do?
If you are in a setting with an instructor or lab aide, please get their assistance. Otherwise, please go to the Library Circulation desk as soon as possible and report the problem. You can then request an adjustment to be credited to your account. You will be asked to confirm the date and time the error occurred so this can be verified on your account.
If it is a small print job, there’s probably nothing you can do, because in most cases these print very quickly. If it is a large print job, double click on the printer icon on the task bar (lower right corner), highlight your print job, and delete. You will still be responsible for the pages that printed.
What if the network is down or having problems? Can I still print?
If you have your file on the computer, the system will still be able to print. In some cases, a student may be near the pausing point of printing which is negative ten dollars. The system will still allow the student to print, however, will not stop at the limit. The student will be responsible for any legitimate amount over the limit in these cases.
What if I’m getting close to zero dollars? How can I be sure I won’t stop printing in the middle of a document?
Be sure to visit the Library Circulation desk and request additional printing allotment before you need it. You can do this at any time, even when your account is still five dollars away from zero dollars. Printing server administrators must be available to approve and activate the requested increase. Sometimes this may take a day or two. If you wait until Friday through Sunday, the increase may not take effect until Monday. Remember, you will not be charged for any increase that was not used.
I work for a department and have to do a lot of printing that gets charged to my account. I shouldn’t have to pay for this. What should I do?
Please have your supervisor (faculty) email the printer server administrator for authorization to increase your printing account by a specific amount.
Why is my printing paused at zero dollars?
Printing allocations are issued in thirty dollar amounts to prevent overcharging any student. Sometime printer mishaps can cause excessive billing to an account. By stopping the account at zero dollars the student is protected from being overcharged.